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Frequently Asked Questions (FAQs)

Yes, please feel free to change your plan anytime

FeedbackBrain assists the seller to enable an automated proactive communication email campaign with buyers requesting feedbacks for the buying experiences and reviews for products bought. Proactive communications lifts your reputation and encourages repeat orders from customers.

FeedbackBrain, along with a reliable customer services management system, can preserve and boost your reputation on Amazon. It can help protect you from the effects of occasional negative ratings. And most importantly, a good feedback score helps boost your sales as customers are more likely to purchase products from sellers with higher customer ratings. They are also more likely to purchase products that have helpful and positive product reviews.

As per the plan selected, the monthly email output is determined. However, we realize that sometimes you may need to send more emails than your plan covers. In these cases you may upgrade your plan, or choose to purchase additional email credits to fill the gap from month-to-month. Unused credits are carry forwarded to the next month.

Amazon has set a limit to the daily sending of emails in an account. The limit is based on your average daily order volume. You may not send more messages than five times your average daily order volume, plus an additional 600 messages. For example, if you make 100 sales a day on average, in any given day you may send (5 x 100) + 600 = 1100 messages.

We recommend that you configure campaigns consisting of only 1 email per order. This will avoid “spamming” your buyers in order to avoid complications due to Amazons daily sending limitations.

Seller feedback score measures a customer’s satisfaction with the shopping experience and the service provided by the seller. For tips on achieving a great feedback score, click here . Customer reviews also known as product reviews indicate a customer’s satisfaction with the product. Amazon encourages buyers to review the products they like and dislike to help other shoppers make good decisions about the products they purchase.For more information about customer reviews, click here

If the daily sending limit is crossed, then the emails are sent on the next day or distributed across various daily campaigns until all the messages have been sent.

Sure, with FeedbackBrain you can choose to send emails for orders dating back 60 days, which is the maximum backdated option available as per Amazon Guidelines.

Almost anything, but we encourage you to follow our suggestions below:

Thank customers for shopping with you.

Share with them why their feedback is valuable for you.

Exhibit service centric support by addressing buyer concerns before requesting a feedback. You have a higher chance of positive feedback when being proactive.

Provide a link that directs customers to the feedback and review page.

Provide order details.

It may be noted that the seller is not allowed to provide incentives, promotional discounts, rebates, coupons etc. for providing or removing feedback. A seller is expected to abide by Amazon’s Guidelines

Emails will be sent orderly according to the schedules assigned, or triggered by user actions like leaving seller feedback & product reviews.

Sure, we support HTML message formatting and you can use our HTML Email Designer to design your own email. This gives you complete control over the way your emails appear to your customers.

Many customers notice a surge in customer feedback and/or product reviews after usingFeedbackBrain. Hence your ROI would be well defined according to your investment and efforts in pro-actively using FeedbackBrain.

All buyer related communication is sent through Amazon’s buyer-seller messaging system. To view messages that have been sent by FeedbackBrain, login to your Amazon Seller Central account and click on Messages in the top right hand corner. From there, click on the Sent Messages tab.

Email us at [email protected] to cancel your account. An account can be cancelled at any time, and you will no longer be billed for service. For a monthly subscription, the cancellation will be effective in the subsequent month.

Affiliate Program FAQs

The FeedbackBrain Affiliate Program allows you to make money by referring customers to purchase FeedbackBrain subscription. You earn commission by placing links and promotional banners on your web site that directs buyers to the FeedbackBrain site, sharing the link in advertisements on websites, blogs, twitter feeds, facebook posts, other social media, targeted email campaigns etc. in accordance with our anti-spam policy. (Hyperlink directing to anti-spam clause in Affiliate Terms and conditions)
There are absolutely no costs involved in joining or being part of the affiliate program.
Affiliates get paid 20% commission of the revenue generated till the lifetime of a user subscription. This means if a user keeps on renewing monthly subscriptions, then the affiliate is entitled to commission for every renewal, till the user remains subscribed to the service.
You do not need a website, but it's highly recommended that you have one. FeedbackBrain allows you to register your domain(s), and this is a more sure way of receiving credit for any sales. User settings and browsers sometimes block cookies, so no matter what affiliate software is being used, if the customer has blocked their cookies, you may not receive credit. This means you can use your affiliate id without a website, but you are taking a risk. The best advice is to take them to your website or landing page which has been registered with our affiliate software and then have a banner or link to our website from there.
Visitors and sales are also automatically tracked by placing a cookie in the customer's browser. If the customer decides to purchase the subscription, your account will be credited with the affiliate commission, even if he/she makes the purchase directly from the FeedbackBrain site, provided that the cookie is placed in the customer’s browser at the time of purchase.
You can login to the FeedbackBrain website at any time for access to real-time reports and get up-to-the-minute information about any commissions you’ve earned.

 

Affiliate payments are processed and sent directly to your bank account between the 1st and 10th day of each month. We hold payments for a full 30 days to allow for processing, chargebacks, etc. For example, you would receive an affiliate payment for the full month of May, on July 1st.
If an order is cancelled, refunded or subject to a chargeback then no commission will be paid. The customer will be refunded in full and, in such a circumstance, it is not commercially feasible for any commission to be charged. If an affiliate has already received the commission and a transaction is subsequently reversed, the commission payment will need to be repaid or deducted from future payments.
The term "parasite" refers to technology (including browser plug ins, helpers, popups, etc.) that intercepts and changes an affiliate's link. This technology is also known as "unsolicited commercial software" and is often found in Adware and Spyware software. Parasite activity essentially "hijacks" the affiliate’s link and the affiliate commission gets redirected to the parasite, instead of the affiliate who rightfully earned it. This type of software is normally installed unknowingly, often without the end user's consent. We are committed to preventing any parasites from becoming part of our program. If we determine that any of our affiliates are parasites, they will immediately be inactivated and banned from the program. Please email us at [email protected] if you suspect that one of our affiliates may be a parasite.
Of course, there is no commitment. You reserve the right to stop promoting our program at any time.
If you have additional questions regarding the FeedbackBrain Affiliate Program, please contact us at [email protected]
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