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Frequently Asked Questions (FAQs)

Yes, please feel free to change your plan anytime

FeedbackBrain assists the seller to enable an automated proactive communication email campaign with buyers requesting feedbacks for the buying experiences and reviews for products bought. Proactive communications lifts your reputation and encourages repeat orders from customers.

FeedbackBrain, along with a reliable customer services management system, can preserve and boost your reputation on Amazon. It can help protect you from the effects of occasional negative ratings. And most importantly, a good feedback score helps boost your sales as customers are more likely to purchase products from sellers with higher customer ratings. They are also more likely to purchase products that have helpful and positive product reviews.

As per the plan selected, the monthly email output is determined. However, we realize that sometimes you may need to send more emails than your plan covers. In these cases you may upgrade your plan, or choose to purchase additional email credits to fill the gap from month-to-month. Unused credits are carry forwarded to the next month.

We recommend that you configure campaigns consisting of only 1 email per order. This will avoid “spamming” your buyers in order to avoid complications due to Amazons daily sending limitations.

Seller feedback score measures a customer’s satisfaction with the shopping experience and the service provided by the seller. For tips on achieving a great feedback score, click here . Customer reviews also known as product reviews indicate a customer’s satisfaction with the product. Amazon encourages buyers to review the products they like and dislike to help other shoppers make good decisions about the products they purchase.For more information about customer reviews, click here

If the daily sending limit is crossed, then the emails are sent on the next day or distributed across various daily campaigns until all the messages have been sent.

Sure, with FeedbackBrain you can choose to send emails for orders dating back 60 days, which is the maximum backdated option available as per Amazon Guidelines.

Almost anything, but we encourage you to follow our suggestions below:

Thank customers for shopping with you.

Share with them why their feedback is valuable for you.

Exhibit service centric support by addressing buyer concerns before requesting a feedback. You have a higher chance of positive feedback when being proactive.

Provide a link that directs customers to the feedback and review page.

Provide order details.

It may be noted that the seller is not allowed to provide incentives, promotional discounts, rebates, coupons etc. for providing or removing feedback. A seller is expected to abide by Amazon’s Guidelines

Emails will be sent orderly according to the schedules assigned, or triggered by user actions like leaving seller feedback & product reviews.

Sure, we support HTML message formatting and you can use our HTML Email Designer to design your own email. This gives you complete control over the way your emails appear to your customers.

Many customers notice a surge in customer feedback and/or product reviews after usingFeedbackBrain. Hence your ROI would be well defined according to your investment and efforts in pro-actively using FeedbackBrain.

All buyer related communication is sent through Amazon’s buyer-seller messaging system. To view messages that have been sent by FeedbackBrain, login to your Amazon Seller Central account and click on Messages in the top right hand corner. From there, click on the Sent Messages tab.

For Request a Review, try sending a Request a Review manually for a delivered order older then 7 days, in Seller Central Account. A message indicating that it has already been sent is displayed if the request has gone through our software.

Email us at [email protected] to cancel your account. An account can be cancelled at any time, and you will no longer be billed for service. For a monthly subscription, the cancellation will be effective in the subsequent month.

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